The order can be returned within 30 days or if damaged during transportation. In order to make the return of products as comfortable as possible, we have made sure this procedure would be quick and easy:
Step 1 - Notification
In order for you to initiate the return process, you must send an e-mail to firstname.lastname@example.org by specifying your order number and the reason for the return.
Step 2 - Return of the goods
As soon as we receive your notification, we will provide you with detailed instructions on how to return your order. We require products to be returned in good condition and in their original packaging. Once we receive the returned order, we shall replace the goods or refund their price, if necessary.
*We do not reimburse shipment costs.
Returning a framed artworks
Kindly note that since the picture frames are made manually and especially for your order, the acceptance of the return shall be at our discretion, so you will need to have a really good reason.