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Giclee Fine Art Prints - Frequently Asked Questions
Some of the most frequently asked questions are listed below. We hope that our answers will give you detailed information and help you in the selection of your Fine Art Print..
We offer a great variety of frames, which can suit every interior style. In terms of material, our frames are wooden, plastic or metal, and are made by the best Italian factories, keeping with the newest style trends and designs. We frame paintings of maximum length up to 71 cm or 28 inches. Due to this, the option for framing appears only in the paintings from our catalogue, which fall within this format. This is necessary because of the extreme rises in the cost of postal services for larger formats and the risk of damage during transportation.
If your Art Print matches the format, you can choose from the huge variety of frames, mats and liners we offer, the latter not being a necessity, rather its inclusion depends on your taste and interior style. The mat or liner is a very useful element for the design. It is placed between the painting and external frame, and being lighter in colour, it gives a characteristic finish. The mat also helps with the so called "breathing of the painting", i.e. it enables the painting to merge with the frame.
Ordering a frame, mat and liner for a certain picture is extremely easy: simply follow the steps when the option for framing appears.
Once you have ordered a framed Art Print on Canvas, it is stretched over a subframe (internal frame) and thereafter varnished with a special UV varnish. The external frame, which you have chosen for your Giclee Art Print, is mounted over the canvas, stretched on the subframe, and a hanging system is placed on the back of the frame. When you receive the frame, the painting will be completely ready for hanging on the wall.
Many sites, which sell Art Prints, offer standard sizes, out of proportion with the original paintings. Our policy is radically different; our Art Reproductions are offered in sizes of the original artworks or they are offered in exact proportions to the original paintings in the museums.
If you wish your art print be framed, it will take a little longer, because the frame will be custom made for you. The process of framing takes around 7-8 business days. Sometimes, a certain frame may be temporarily unavailable. We will keep you informed of any possible delays.
All unframed Art prints are shipped rolled up in heavy-duty PVC or cardboard tubes for protection during transit.
All framed Art prints travel packaged with corner protectors and insulation boards at the front and at the back. And finally, they receive additional packaging in the form of a cardboard box.
We do not send to PO Boxes, you must supply a home or office delivery address.
The most important one is whether your Art Print is framed. The second one is the weight of the order and third comes the destination to which it will be shipped.
You can check how much the shipping will cost after you place your order in the shopping cart and use the tool "Estimate Shipping and Tax"
We accept orders with
All credit-card payments are protected by our online processor through a protected server with SSL encryption. All payments are made in real time. This means that we never view your details. When you make a payment, we receive only the information we need to implement and ship your Art Print. e-mail, so we can clear up the problem. Shipping costs are non-refundable.
enquiry form here. It is a good idea to mention the name of the artist, painting or museum in which it is kept (if you do not know these details, you can simply describe the painting. We shall answer within 24 hours.
Do not use cleansing agents, but only a soft and dry cloth.
Do not hang the painting in a place which is exposed to direct sunlight for more than 3-4 hours a day.
Do not get the front or the back of the canvas wet (the primer is hygroscopic and the canvas may form folds. Do not worry if a little water lands on the front of the painting; simply absorb it with a dry cloth.