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Giclee Fine Art Prints - Frequently Asked Questions



Some of the most frequently asked questions are listed below. We hope that our answers will give you detailed information and help you in the selection of your Fine Art Print..
How do you create your Art Prints?
We use the latest digital printing systems in order to provide the highest quality of artwork (Giclee Technology). Our printers use 11-colour ink sets and with them the print is elevated to new levels of quality, reliability and durability. The extremely small size of the drops and the widest colour range help us to obtain the appearance of exceptionally true colour and fine detail. The composition of the inks is completely safe and ecologically friendly.
Can you frame the Art Print I have selected?
Yes. We can frame your Giclee Art Print.
We offer a great variety of frames, which can suit every interior style. In terms of material, our frames are wooden, plastic or metal, and are made by the best Italian factories, keeping with the newest style trends and designs. We frame paintings of maximum length up to 71 cm or 28 inches. Due to this, the option for framing appears only in the paintings from our catalogue, which fall within this format. This is necessary because of the extreme rises in the cost of postal services for larger formats and the risk of damage during transportation.
If your Art Print matches the format, you can choose from the huge variety of frames, mats and liners we offer, the latter not being a necessity, rather its inclusion depends on your taste and interior style. The mat or liner is a very useful element for the design. It is placed between the painting and external frame, and being lighter in colour, it gives a characteristic finish. The mat also helps with the so called "breathing of the painting", i.e. it enables the painting to merge with the frame.
Ordering a frame, mat and liner for a certain picture is extremely easy: simply follow the steps when the option for framing appears.
Once you have ordered a framed Art Print on Canvas, it is stretched over a subframe (internal frame) and thereafter varnished with a special UV varnish. The external frame, which you have chosen for your Giclee Art Print, is mounted over the canvas, stretched on the subframe, and a hanging system is placed on the back of the frame. When you receive the frame, the painting will be completely ready for hanging on the wall.
How can I order an Art Print of a size different from the one you are offering?
When you enter the page with details of any painting from our catalogue, you will notice that a function has been provided for changing the sizes. If the option for enlargement is disabled, then this is the maximum size that the painting can be printed in. You should take into account that we frame paintings of maximum length up to 71 cm or 28 inches. For all sizes larger than this, the option for framing disappears.
Many sites, which sell Art Prints, offer standard sizes, out of proportion with the original paintings. Our policy is radically different; our Art Reproductions are offered in sizes of the original artworks or they are offered in exact proportions to the original paintings in the museums.
How long will it take to create my Art Print?
If you have ordered an unframed art print, then it will be printed and prepared for sending within 48 hours.
If you wish your art print be framed, it will take a little longer, because the frame will be custom made for you. The process of framing takes around 7-8 business days. Sometimes, a certain frame may be temporarily unavailable. We will keep you informed of any possible delays.
How will my Giclee Art Print be transported?
We use professional delivery companies for the shipping of our orders. We offer full online tracking of all product deliveries. You will receive a tracking number for your parcel by e-mail.
All unframed Art prints are shipped rolled up in heavy-duty PVC or cardboard tubes for protection during transit.
All framed Art prints travel packaged with corner protectors and insulation boards at the front and at the back. And finally, they receive additional packaging in the form of a cardboard box.
We do not send to PO Boxes, you must supply a home or office delivery address.
How much will the transportation of my Art Print cost?
Our transportation expenses are determined by several parameters.
The most important one is whether your Art Print is framed. The second one is the weight of the order and third comes the destination to which it will be shipped.
You can check how much the shipping will cost after you place your order in the shopping cart and use the tool "Estimate Shipping and Tax"
How can I order and pay for my Giclee Art Print?
Ordering is very easy. Once you have chosen your painting, simply press the button “add to cart”, which is located nearby, in order to add the painting to the shopping cart and then follow the steps in your shopping cart.
We accept orders with PayPal PaymentVisaMasterCardDiscoverCardAMEXJCBDC
All credit-card payments are protected by our online processor through a protected server with SSL encryption. All payments are made in real time. This means that we never view your details. When you make a payment, we receive only the information we need to implement and ship your Art Print.
What kind of warranty do you offer?
If for some reason you are not satisfied with your order, you can return it within 7 days of its receipt in order to exchange it or receive a full refund of the amount. Nevertheless, you should take into account that this policy is implemented entirely at our discretion and you must have a good reason for returning the item. We ask you to contact us in advance by e-mail, so we can clear up the problem. Shipping costs are non-refundable.
How can I order my favourite painting which is missing from your catalogue?
If you have a favourite painting, which you cannot find in our catalogue, please fill in this enquiry form here. It is a good idea to mention the name of the artist, painting or museum in which it is kept (if you do not know these details, you can simply describe the painting. We shall answer within 24 hours.
How should I maintain the Art Print I have ordered from you?
Once you receive your Giclee Art Print and it is unframed, it is preferable to stretch the print on an internal frame and frame it with an external frame at your local frame shop, since this is the normal condition of a painting. The maintenance of the painting at your home is extremely easy: you just have to follow several simple rules:
Do not use cleansing agents, but only a soft and dry cloth.
Do not hang the painting in a place which is exposed to direct sunlight for more than 3-4 hours a day.
Do not get the front or the back of the canvas wet (the primer is hygroscopic and the canvas may form folds. Do not worry if a little water lands on the front of the painting; simply absorb it with a dry cloth.